FAQ

What is greenchic?

We are an online store where you can shop preloved fashion items and be sustainable.

Shop more than 20,000 pre-owned fashion items selected by us in mint condition, asking to be reloved.

Some are unworn pieces of clothes provided with the original tag.

More about us here.

Where can I find promos/use a code?

All of our collection have been priced sustainably and fairly.

All products are on average from 40% to 90% cheaper than their street-price equivalent. 

If you have a promotional code, you can use it during the checkout process.

Remember to subscribe to our newsletter to get 10% off your next purchase.

What payment method do you accept?

We accept Amex, Visa, Mastercard, Maestro, Paypal, Apple Pay, Google Pay and Shop Pay.

What are the shipping costs?

The Standard delivery fare is £3.99 (UK) or 3,99€ (Europe/Schengen area) delivering between 5 and 7 working days.

Express delivery is £4.99 (UK) or 4,99€ (Schengen area) delivering within 3 working days.

More about shipping here.

I didn’t receive my order yet

Check your order confirmation email for the tracking code or contact us.

What is the refund policy?

You can return a full or partial order within 14 days of the reception of the parcel. 

More about returns here.

How can I return an item?

Check your order confirmation email to access the Return center and follow the instructions.

Reliable service

Carefully selected fashion items 

Secure payment

SSL-encrypted payment process

Sustainable shopping

Second-hand gives fashion a second life